"Your industry connections will help businesses flourish."
Rebecca Whittington, Vice President
Customer Excitement
"Cannot wait to see what you can do."
Bridget Schreiber, Entrepreneur
"Industry agnostic AI workshops? Let's go!"
Shiv Gupta, CEO
Mission Statement
Our Mission: Make Modernization Simple for Your Business
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ZNY Consulting partners with small and mid-sized businesses across Upstate New York and the Northeastern U.S. to turn business complexity into practical action.
With nearly two decades of corporate experience, our founder and CEO, Zachary Zabella, helps teams:
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Understand and safely apply artificial intelligence
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Streamline business operations and workflows
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Improve customer experience and customer success
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Strengthen program, project, and vendor management
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You get clear guidance, hands-on support, and a plan that fits your size, budget, and goals.
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Education
Employee education and training provides the baseline for any successful business. We help you find the right vendor(s) and develop the best programs to fit your model and budget.
Our industry focus
Enablement
We don’t just give advice—we help you set up the right systems, tools, and processes. Our services will help you assess your current state and direct you where you need to go.
Efficiency
We look at how work really gets done in your business, then remove bottlenecks and wasted effort. The result: faster delivery, fewer errors, and more time for the work that truly matters.
Why choose us
Guidance at Every Step
From first conversation to final rollout, you get a clear roadmap and a trusted partner. We explain each step in plain language so your whole team stays aligned.
Broaden Connections
Tap into our network of professionals, vendors, and specialists across the globe. When you need extra expertise, we help you find the right partners.
Customized Development
Stay competitive with tailored workshops and training programs. We design solutions around your size, industry, and goals—whether you’re improving one process or transforming your entire operation.
Career Resources
We support both leaders and teams with coaching, workshops, and training focused on AI, operations, and customer experience—so your people grow as your business grows.
Trusted Success Stories
Clients turn to us when they need real change, not buzzwords. We are here to help organizations reduce manual work, improve customer satisfaction, and launch new programs with confidence.